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Privacy Policy This privacy notice discloses the privacy practices for the www.LightingSaving.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following: 1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared. 2. What choices are available to you regarding the use of your data. 3. The security procedures in place to protect the misuse of your information. 4. How you can correct any inaccuracies in the information. Information Collection, Use, and Sharing We are the sole owners of the information collected on this site. We have access to/collect information that you voluntarily give us via email or other direct contact from you, and we also collect (non-personal) information via cookies. Like many Web sites, the www.LightingSaving.com Web site uses cookies. cookies are data files that are stored on your computer. They contain identification information that enables us to see how our users are interacting with our site and how frequently they are returning. Cookies do not contain any personally identifiable information. We use cookies for the benefit of our users. cookies let us know if we have repeat visitors (a strong indication of happy consumers) and if we are delivering a quality product to our consumers. We also use cookies to identify which sites our repeat visitors are coming from, so that we can place more of our online advertising on these sites. If you do not want to accept cookies from www.LightingSaving.com's or other sites, your browser software should allow you to not accept cookies. Look in the Preferences (Netscape) or Internet Options (Microsoft Internet Explorer) feature to do this. We will use your information to respond to you, regarding the reason you contacted us. We will not share, sell or exchange your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. Your Access to and Control Over Information You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website: - See what data we have about you, if any. - Change/correct any data we have about you. - Have us delete any data we have about you. - Express any concern you have about our use of your data. Security Policy We take precautions to protect your information. We keep all data that you provide to us secure. Our checkout, orders, etc., are secure, encrypted with 128 bits encryption software, the strongest currently available. For your security and comfort, The www.LightingSaving.com. has partnered up with Authorize.net, Paypal, and GeoTrust for handling all our online payment services. Authrize.net, Paypal, and GeoTrust use state-of-art encryption software, so your data will be securely transmitted and handled (also 128 bits encryption). When you pay us using Authorize.net, your credit card number will not be given to us. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at lightingsaving@lightingsaving.com. Shipping Policy Products offered at this site are only available for delivery within the continental United States, Alaska, Puerto Rico, Canada, and Mexico. Shipping rates are higher for packages sent outside of the continental United States. Orders shipped to destinations outside the U.S. are subject to all applicable customs charges which will be in addition to your order. These charges are collected C.O.D. by UPS , FEDEX, or USPS. Orders are processed Monday through Friday. In stock items will be shipped within five business days. You will be contacted by e-mail if your order cannot be filled completely within ten days. Products are shipped via UPS ground, Fedex, or USPS. UPS Next Day Air delivery service is available at an additional cost. UPS Next Day Air service is based on the date your order is filled, not the date your order is placed. Orders are filled in 48 hours, then shipped via UPS Next Day Air. Packages shipped to Alaska are shipped via UPS Next Day Air or UPS 2nd Day Air. This is the only service UPS offers to Alaska. Weekend delivery is not available. Packages cannot be shipped to a post office box. If additional shipping costs are required for shipments outside the U.S., our customer service department will contact you by e-mail. If you have any further questions concerning our shipping rates or policy contact our customer service department at (909) 786-4153 or e-mail us at lightingsaving@lightingsaving.com. Return and refund Policy If for any reason you are not completely satisfied with any of our products, lightingsaving will issue to you a refund for the product only, less a 15% restocking fee, for all unused and unopened merchandise within 7 days of receipt of the packages. Refunds will be issued only upon the receipt of unused product. Customer is responsible for all return shipping and handling charges. If you have any questions or concerns about returning an item, please email us and we will provide shipment information. Refused or Undeliverable Packages and Shipments Sometimes, a carrier will be unable to deliver a package to the address provided to them. This can happen if the address provided is incorrect, or if the person receiving that shipment at that address refuses it. If this happens, the package will : 1. Be returned to lightingsaving.com. We will provide a refund to the buyer for the item, less a 15% restocking fee and the shipping charges incurred by lightingsaving.com (The cost of shipping the package to you and back to us) or 2. The customer will provide a new shipping address and we will reconsign the order. The additional shipping cost due to the reconsignment will be billed to the customer. This policy applies to all products, including items that are featured with free shipping promotions. Goods Damaged or Lost In Transit You must physically inspect your goods before accepting them from the carrier. If there is any damage or any items are missing, it must be reported to the delivering agent for claim. Once this has been done, use our online tool to file a Freight Claim. After the form has been filed, Fax a copy of the notated freight bill to us at 909-786-4153 for precessing. We will take the claim process from there. If customer receives a defective product, www.LightingSaving.com will replace the same item at no cost to the customer. For non-defective goods, orders can be returned within 7 days of receipt of the packages. Customer must notify www.LightingSaving.com to request for a Return Product. Amount of refund will be the original purchase price less 15% restocking fee. This fee helps pay for the shipping cost that www.LightingSaving.com incurred in shipping the goods to the customer, as well as the restocking fee that our suppliers charge www.LightingSaving.com for the return. All items must be in its original box, and is in resalable condition. Customer is responsible for shipping the items back to www.LightingSaving.com. If the customer misses shipping carrier's multiple delivery attempts or decides to refuse package delivery (after changing his mind), amount of refund will be the original purchase price less 20% restocking fee. No returns will be accepted for the following conditions: - Returning the items without a Order Confirmation Number (eBay Item Number) - The product has been used, hung or modified - Items from custom order specifically requested by the customer - Volume order totaling more than $1000 - Purchase order for light bulbs alone do not qualify for returns We would like to state that www.etoplight.com does not make money on customer returns. Our suppliers charge us restocking fee for returns and there are shipping charges that www.LightingSaving.com incurs. The 20% restocking fee covers only part of the cost that we incur. To return an item, please follow our Return Procedure. All credit will be placed on the credit card used for the original purchase. Allow 1 - 2 billing cycles for the credit to appear on your (online) statement. Due to the delicate nature of some of our products and the inevitable bumps encountered in transit, a product may occasionally arrive with some damage. If you receive a damaged product, please email us at lightingsaving@lightingsaving.com. Make sure to include all available reference information to assist us. * Please note that failing to return the defective item will result in a charge of both defective and replacement items to your account. Order Cancellations Unshipped items can be cancelled free without any notice as long as the item was neither manufactured nor customized specifically for the customer. Please contact us immediately if you would like to cancel your order. If you package has already been shipped, you will be responsible for returning the UN-OPENED package, even if the package is shipped prior to the "Expected Ship Date" on your order status. Credit will be issued upon receipt of product. The credit amount will be the full amount charged LESS 10% to help cover part of the cost that www.LightingSaving.com incurs. We'd like to emphasize that our suppliers charge us restocking fee for returns and there are shipping charges that www.LightingSaving.com incurs. We absolutely do not make money off of customer returns. |
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Check Order Status Contractor Price Quote Contact US Freight Claim Center |
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Q) Why the price is so low and how about the quality? A) Whenever the products go into the customer, the price jumps 4 to 5 times from the original price. We take out all bubble price, even more we take the overstocks from factory. That's why the price is so low but we handle only quality products, which you see most of products in home center market with some brand are selling 4 to 5 times expensive. Q) Shipping date? A) Same day shipping with notification of payment. |
LightingSaving.com. 405 S WANAMAKER AVE. ONTARIO CA 91761
TEL: (909) 786 - 4153 FAX: (909) 786 - 4158 E-mail : lightingsaving@lightingsaving.com
All Right Reserved.